Returns

Cancel my order

You can cancel your order as long as the delivery process has not been started.

To cancel your order, please follow the following instructions:

• send an email to customer@pabloochoashoes.com with the subject  "CANCELATION" and include your order number

If the delivery process has started, you will need to follow the return instructions. 

Return my order

We do not accept bags returns.If you are not satisfied with your order upon receipt, you will have a period of fifteen (15) days from the date of receipt to exercise the right of return. To do so, you shall send us an email to customer@pabloochoashoes.com with the subject "RETURN" clearly stating the order number and the product you wish to return. You can return your order as follows:

•  In any of our pabloochoa.shoes or ROTT.shoes. Products purchased in our Outlet section can only be exchanged or returned in one of our Outlet stores.
•  Send us the order to our central warehouse. You will be responsible to pay all delivery fees and shall ensure that the product arrives in perfect condition to our warehouse. We will not accept unpaid return orders.

Sociedad Gestora de Zapaterías S.L.U

Polígono Industrial Alcoz,

Crta. Valencia, 6,300 Nave 116D-E,

50410 - Cuarte de Huerva ZARAGOZA - Spain

Returns terms & conditions

We remind you that we only accept returns if:

• the items are not used, not stained, and have not been damaged. 
• the item is returned in the same condition in which it was delivered, and in its original box.
• the processing is done in the next 15 working days of the receipt.

Refund

Products must be in perfect condition, in their original packaging and unused, with all labels and accessories included where applicable. Upon receipt of the products in our stores, and after checking their condition, pabloochoa.shoes will proceed to refund the amount by the same payment method used.  There will be no refund for those products which are not in the same condition and pabloochoa.shoes will not accept returns that have not been previously reported. 

Exchange

If you wish to exchange another item, you have two options:

In one of our stores, you can exchange:
- for the same price (exchange for another colour, size or model), as long as it is the same price, no additional payment necessary.
- for a different price (exchange for another model) our central office we will issue a refund and you can purchase a new item in store.

If you wish to exchange an item from home, you have to return the item and make a new purchase online.